Innovate

There are genuine challenges to innovation in the justice sector, including the need to protect the independence of the judiciary and the bar that creates separation between institutions and groups. The culture of precedent and tradition has hindered experimentation. Given the extent of the A2J challenge, the sector is changing, adopting new thinking, flexibility, experimentation and user-centred approaches.

In 2020, the sector took user-centric innovation and design to heart, trying new service delivery models and tools based on the direct input of people. The sector expanded its exploration of AI and other technological tools to provide greater information and autonomy to individuals with legal issues.