Innovate

There are genuine challenges to innovation in the justice sector, including the need to protect the independence of the judiciary and the bar that creates separation between institutions and groups. The culture of precedent and tradition has hindered experimentation. Given the extent of the A2J challenge, the sector is changing, adopting new thinking, flexibility, experimentation and user-centred approaches.

Innovation is often associated with technological changes, many of which are transforming how disputes are resolved. It also applies to how people deliver services or approach access to justice issues.

In 2019, the A2J sector challenged its own approaches, opening the door to radical thinking and new ways to collaborate. Good ideas were piloted and experiments with technology and service delivery continue to deliver results.