7.1 Keep track of what is working

Create a culture of innovation in the justice system by focusing on new ideas and learning about successes and failures

7.2 Share good ideas

Promote the sharing of new models, ideas and successes to expand the impact of innovation

Progress in 2020

There are genuine challenges to innovation in the justice sector, including the need to protect the independence of the judiciary and the bar that creates separation between institutions and groups. The culture of precedent and tradition has hindered experimentation. Given the extent of the A2J challenge, the sector is changing, adopting new thinking, flexibility, experimentation and user-centred approaches.

In 2020, the sector took user-centric innovation and design to heart, trying new service delivery models and tools based on the direct input of people. The sector expanded its exploration of AI and other technological tools to provide greater information and autonomy to individuals with legal issues.


How did we innovate in 2020? >>>


Read the full 2020 report >>>


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