Make Courts
Work Better


How are we reaching this goal?

Ensure access to courts

Courts must be adequately staffed and located where people live to make sure people can get access to a judge when needed, especially when fundamental and constitutional rights are at stake

Promote Multi Service Centres

Courthouses should offer mediation, dispute resolution, and informal or non-legal services to make it easy for people to access cheaper and simpler options at any stage of the process

Help people who are representing themselves

Courts should offer services, including early resolution and information services, for people who are navigating the legal system alone

Manage cases effectively

Timelines, simplified procedures, shared experts, and limited number of witness should be agreed to, or insisted on by judges, to make better use of court time and encourage early settlement

Be accessible and user-focused

Courts and procedures need to be modernized to reflect people’s needs, including better use of technology where it can make the process faster or easier without ignoring the needs of vulnerable people

Protect judicial independence

Ensure system improvements do not interfere with a judge’s ability to make independent, ethical decisions to protect people’s rights

This year's progress

There have been many initiatives in 2017 to improve court-based services, while continuing to manage large caseloads across the country. This sampling of projects reflects activities undertaken within this year.

Click here to learn about 2017 activities to advance Goal 3: Make Courts Work Better

Read the whole report here: Tracking Action on Canada's JDG's


Projects Advancing this Goal

Organization’s English Website


Organization’s French Website


Federal Court of Appeal

Digital Audio Recordings

Cour d’appel fédérale

Justice Canada

Access to Justice Index for Federal Administrative Bodies

Ministère de la Justice


Alberta Courts


Intake, Resolution and Case flow Management program,



Law Services Society

Standardized terms for criminal orders to improve accuracy, consistent interpretation,


Provincial Court


Media guide

Launch of Nicola Valley Indigenous Court

New Support Person Guidelines for self-reps


Ministry of the Attorney General


Self Help Resource Rooms are located in Justice Access Centres

Virtual Initial Needs Determination Program

Civil Resolutions Tribunal



Legal Help Centre of Winnipeg, Inc.

Attendance at Family Law Motions


Manitoba Courts


Live Stream of a Court Proceeding (Sentencing July)

New bilingual judicial justice of the peace night court in Winnipeg

Conferencing capacity  between correctional facilities and provincial courts

Les Tribunaux Du Manitoba

Ministry of Justice

A mental health docket

Justice et Sécurité publique


NFLD Courts

Live webcast of an appeal


Department of Justice (Court Services)

Court-based ADR, or 'conciliation,'

Services Judiciaires du Ministère de la Justice


Nova Scotia Courts


Video tutorial for self-represented litigants on civil appeals

Mental Health Court Program.

Les Règles de procédure civile de la Nouvelle-Écosse sont maintenant disponibles en français


Executive Office of the Nova Scotia Judiciary

The Media Liaison Committee


Legal Info Society of NS

Small Claims Court App,



NWT Courts


New Civil Claims Rules

Online fee payment



Court of Appeal of Ontario


Electronic filing

Use of third-party remote call in technology for appearances, instead of in-person requirement

Cour d’appel de l’Ontario

Ministry of the Attorney General


Juror Support Program

New Bail Directive to reduce pre-trial custody

Civil claims online filing

Seamless Access to Justice in French

Ministère Du Procureur Général


University of Sherbrooke

Free mediation services to the community

Université de Sherbrooke

Quebec Court of Appeal

Sitting in Trois Rivière

Posting decisions on Twitter

Cour d’appel de Québec


Yukon Courts

Posting decisions on Twitter

Tribunaux du Yukon

Council of Yukon First Nations

User friendly forms for filling.


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More about this goal