Make Courts
Work Better


3.1 Ensure access to courts

Courts must be adequately staffed and located where people live to make sure people can get access to a judge when needed, especially when fundamental and constitutional rights are at stake

3.2 Promote Multi Service Centres

Courthouses should offer mediation, dispute resolution, and informal or non-legal services to make it easy for people to access cheaper and simpler options at any stage of the process

3.3 Help people who are representing themselves

Courts should offer services, including early resolution and information services, for people who are navigating the legal system alone

3.4 Manage cases effectively

Timelines, simplified procedures, shared experts, and limited number of witness should be agreed to, or insisted on by judges, to make better use of court time and encourage early settlement

3.5 Be accessible and user-focused

Courts and procedures need to be modernized to reflect people’s needs, including better use of technology where it can make the process faster or easier without ignoring the needs of vulnerable people

3.6 Protect judicial independence

Ensure system improvements do not interfere with a judge’s ability to make independent, ethical decisions to protect people’s rights

Progress in 2019

While many access to justice efforts focus on preventative approaches or alternatives to court processes, courthouses remain critical in the continuum of legal services. Courts are where many people turn first for legal information or resolution, speaking with court staff, judges and lawyers. Direct and ancillary services that help people during periods of crisis are often based at or near courthouses. Continuing to improve court-based legal services is critical to improving access to justice.

Many of the existing resources make justice more accessible for court users. Legal information centres, pro bono services, and duty counsel programs help people understand legal processes and provide immediate assistance. Court staff provide front line services to litigants and judges manage cases in their courtrooms. All of these justice sector professionals are involved in ongoing evolution of legal services to improve access to justice.

In 2019, courts continued their significant modernization and transformation efforts. At the same time, targeted approaches to supporting court users through new court tools and approaches, community engagement, and legislative changes ensured more positive access to courts for vulnerable populations.

How did we make courts work better in 2019? >>>


Read the full 2019 report >>> 


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