Make Courts
Work Better


Ensure access to courts

Courts must be adequately staffed and located where people live to make sure people can get access to a judge when needed, especially when fundamental and constitutional rights are at stake

Promote Multi Service Centres

Courthouses should offer mediation, dispute resolution, and informal or non-legal services to make it easy for people to access cheaper and simpler options at any stage of the process

Help people who are representing themselves

Courts should offer services, including early resolution and information services, for people who are navigating the legal system alone

Manage cases effectively

Timelines, simplified procedures, shared experts, and limited number of witness should be agreed to, or insisted on by judges, to make better use of court time and encourage early settlement

Be accessible and user-focused

Courts and procedures need to be modernized to reflect people’s needs, including better use of technology where it can make the process faster or easier without ignoring the needs of vulnerable people

Protect judicial independence

Ensure system improvements do not interfere with a judge’s ability to make independent, ethical decisions to protect people’s rights

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