The old adage that we can’t learn if we don’t measure is true... especially in justice. Understanding the problems from the perspective of the individuals experiencing them is critical to learning. Efforts to make user-centred and evidence-based decisions rely on learning from many perspectives and collecting robust data.

While justice sector organizations have long tracked their own activities, recent access to justice research has focused on hearing the voices of users of the system, gathering experiential data and really understanding the impact of legal problems on real people, from a wide array of communities and circumstances.